The Pattern Behind the Business
I have always had a thing for patterns. Whether it was my time in the military, my studies in Industrial and Organizational Psychology, or the quiet focus of a complex crochet project, I have spent my life looking for how things connect.
For 12 years, I have built websites and managed digital marketing for service businesses. But I noticed a recurring "mis-stitch" in most operations. Brilliant professionals—veterinarians, contractors, and specialists—were drowning in the "messy middle" of entrepreneurship. They were busy, but they were not always productive. They were missing calls while in the exam room or on a ladder, and every missed call was a missed opportunity.